ago a special customer visit the counter of Suzhou Shengteng Electronic
Co.,Ltd. He greeted me with broken Chinese. From his friend, I knew this
customer is a Korean. He just came to China and want to do a test fixture urgently.
I enthusiastically introduced several special fixture companies for him. After
our conversations, the South Korean customers think for a while and change his
mind and decide to make the fixture by themselves. He checked our product
carefully, picked the test probe and fixture accessory one by one. I patiently
introduce every product to his friend. Then his friend explained to customers
in Korean. After half an hour, he finally chose the test probe he want, totally
of 39 yuan. However customer said he felt sorry for this small order. I smiled
to him and said welcome to come back next time.
A few days later
on a Saturday, they came to my shop again. From his friend, I learned that they
have been in my shop in early time. As didn't found me, the Korean customer
went to buy something else. After that he still come back to my shop, although
there are many competitors next to my shop. He chose to wait for me and adhered
to buy the test probe in my shop. He said to his friend I’m a
good salesman and he want to buy my products. I was very grateful to the
customer for trusting and praising me. This time we talked a lot.
A month later,
the Korean customer came to my shop alone. We said hello like old friends. He
speak limited Chinese, I speak poor English. With this unique way, we
communicated with each other. Yes, we've built up a friendship. It all started
from our gratitude and patience from each other.